Clear terms for work that matters.

Who you are contracting with

Supported.tech is operated by NECESSARY SYSTEMS LLC, a Wyoming limited liability company (“Necessary Systems,” “Supported.tech,” “we,” “us” or “our”). The “Service” means our website, applications, agents, communications tools, integrations and related services. These Terms apply when you accept them at signup, checkout or in an order.

Paid accounts, including pay-as-you-go use, are for business and professional purposes only, not personal, family or household use. You must be at least 18 and have authority to bind the business you represent. That business, including a sole proprietor, is the “Customer.” You must ensure its authorized users follow these Terms.

This version is dated September 9, 2026. It applies to new Customers who accept it on or after that date. Existing Customers remain subject to their previously accepted terms until an update takes effect under section 20.

The Service and your order

The Service helps Customers build and operate agents across voice and messaging, connect approved systems, and review the resulting work. Your plan, checkout selection, order form or other written order describes the commercial terms that apply to your account.

If an order conflicts with these Terms, the order controls only for that conflict. Features, models, channels, numbers, integrations and regional availability may differ by plan, provider, country and configuration.

Accounts and administrators

Provide accurate account information, keep credentials secure and limit access to authorized people. Administrators may configure the Service, invite users, connect systems and act for the Customer. Review their permissions and revoke access when no longer needed.

You are responsible for your users, instructions and account configurations. Notify us promptly at describe@supported.tech if you suspect unauthorized access, and cooperate in securing the account. This responsibility does not excuse our breach of these Terms or obligations imposed on us by law.

Your data, instructions and systems

You retain ownership of the prompts, knowledge, contact lists, recordings, transcripts, workflows, credentials and other data you or your users provide (“Customer Data”). You give us the limited rights needed to host, process, transmit and use Customer Data to provide, secure and support the Service.

You represent that you have the rights and permissions needed for Customer Data, connected systems and every instruction you give the Service. We do not acquire ownership of Customer Data.

Calls, messages and consent

You are responsible for the purpose, audience, timing and content of communications you authorize. Obtain and retain evidence of notices and consents required for calls, recordings, AI-generated or prerecorded voices, SMS, WhatsApp, email and social messaging. An AI voice does not create an exemption from calling or recording rules.

Honor opt-outs and do-not-contact requests; apply suppression lists, calling-hour and identification rules; use lawfully obtained contact data; and follow carrier and channel policies. Do not conceal identity or mislead recipients. A template, purchased contact list or technical ability to place a call is not evidence of permission.

AI, verification and human judgment

AI responses and actions can be wrong, delayed, incomplete or inconsistent. An agent may mishear a caller, invent a fact, misunderstand a request or fail to complete a connected action. No model, prompt or testing process eliminates these risks.

Before launch and after material changes, test the workflow, verify source information, restrict tool permissions and define human escalation. Check consequential outputs such as prices, product details, eligibility, bookings, payments and commitments. A prompt alone is not an access-control system. You remain responsible for approving your business rules and customer-facing claims.

Do not rely on an agent alone for safety-critical or legally significant decisions. The Service is not professional legal, medical, financial or other regulated advice. Maintain an appropriate human review and fallback process.

Acceptable use

You may not use the Service for fraud, impersonation, harassment, unlawful surveillance, deceptive marketing, illegal discrimination, exploitation, malware, credential theft, unauthorized access, infringement, or the sale or promotion of unlawful goods or services.

You may not probe, overload, reverse engineer or interfere with the Service; evade limits or safeguards; resell access except under an approved agreement; or use outputs or data to build a competing model or service in violation of law or third-party rights.

Read the Acceptable Use and Communications Policy →

Third-party services

The Service may rely on carriers, model providers, voice providers, payment processors and integrations selected by you or needed to deliver the Service. Their systems, terms, availability and lawful-use requirements may affect your use.

We are responsible for selecting and managing our providers with reasonable care, but we do not control services you connect or procure directly. You authorize us to exchange Customer Data with a connected service as needed to perform your approved workflow.

Fees, usage and taxes

Pay the subscription, usage, number, telephony, messaging and other charges disclosed in your order or account. Usage units, rates, included allowances and any minimum commitments are those displayed when you purchase. Taxes and disclosed third-party charges may apply. You authorize the charges you approve at checkout or in an order; an optional automatic top-up requires your separate selection.

Paid subscription periods and usage already incurred are non-refundable, except for billing errors, an express refund right in your order or these Terms, or rights required by law. A cancelled renewal does not reverse usage already incurred. Unused prepaid balances are governed by the terms disclosed when purchased; this page does not introduce a new expiry or forfeiture rule.

Raise billing disputes promptly at describe@supported.tech with the charge and reason. We will investigate supported claims and correct verified metering or billing errors. This does not waive statutory dispute rights.

Renewal, cancellation and price changes

A recurring plan renews for the period and price disclosed at checkout unless you cancel before renewal. Cancel in the account controls or email describe@supported.tech from your account address identifying the workspace. We may verify your authority. An authorized cancellation received before renewal stops that renewal; cancellation normally takes effect at the end of the paid period.

Turning off an agent does not cancel a subscription or release a chargeable phone number. Review subscriptions, numbers, add-ons and automatic top-ups separately. Ask us if you want to close the entire account. Accrued usage remains payable.

We will provide at least 30 days’ notice of a recurring subscription price increase or materially adverse plan change, which will take effect no earlier than the next renewal after that notice. You can cancel before it applies. Variable usage and carrier rates may change prospectively with advance notice where practicable and any notice required by law. No change retroactively alters incurred charges.

Privacy, security and data processing

Our Privacy Notice explains our handling of personal information. Where we process personal data for a Customer, the applicable data processing agreement governs. Contact describe@supported.tech to arrange required processing and transfer terms before sending data that requires them. These Terms do not replace a required data processing agreement.

Each party must use reasonable safeguards within its control. You must configure access, retention and connected systems for your use case. A provider’s certification does not certify your deployment or establish compliance with a law. Standard service is not HIPAA-enabled: do not send protected health information unless we have expressly approved the deployment in writing and all required business associate agreements and controls are in place.

Our technology and your feedback

Necessary Systems and its licensors own the Service, website, documentation, designs, software, trademarks and underlying technology. Subject to these Terms and your order, we grant you a limited, non-exclusive, non-transferable right to use the Service during the subscription term.

If you provide feedback, you allow us to use it without restriction or payment, provided we do not identify you or disclose Customer Data.

Suspension and termination

We may suspend affected use when reasonably necessary to address unlawful activity, a security threat, material breach, non-payment or risk to the Service or others. Where practical, we will give notice and a chance to respond. Urgent risks, repeated abuse or legal requirements may require immediate action.

Either party may terminate for a material breach not remedied within 30 days after written notice describing it. This does not delay an urgent suspension or a termination required by law. If you terminate for our uncured material breach, we will refund prepaid subscription fees for the unused period after termination.

On termination, your right to use the Service ends and amounts incurred remain due. Subject to law, security and your order, we will provide a reasonable method to export Customer Data before routine deletion. Keep your own necessary records and backups; the Service is not a permanent archive. Contact us about export before closing the account.

Service commitments and disclaimers

We will provide the Service with reasonable care and aim for material consistency with its documentation. Tell us about a material failure so we can use reasonable efforts to correct it. Any service-level commitment or service credit must be expressly included in your written order.

Except for express commitments in these Terms or an order, and to the extent permitted by law, the Service is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee uninterrupted or error-free operation, message delivery, a particular response time, accurate AI output or a business result.

Demonstrations and examples illustrate possibilities, not guaranteed outcomes. Trial, beta and preview features may change or end and should not support critical operations. Nothing here excludes a mandatory warranty or permits a misleading representation.

Limitations of liability

To the extent permitted by law, neither party is liable to the other for indirect, incidental, special, exemplary, punitive or consequential damages, or loss of profits, revenue, goodwill, anticipated savings or data, arising from the Service or these Terms, even if advised of the possibility.

Our total aggregate liability, together with our affiliates and service providers, for all claims arising from or relating to the Service or these Terms will not exceed the greater of US$100 or the fees actually paid by you to us for the Service in the 12 months immediately before the first event giving rise to the claim. Related events are treated as one claim. This is a combined cap, not a separate cap for each claim or legal theory.

The exclusions and cap apply to contract, tort (including negligence), statutory and other claims to the extent lawful. Our confidentiality and indemnification obligations are subject to this cap unless a signed agreement expressly states otherwise. Your payment obligations, indemnification obligations and misuse of our intellectual property are not limited by this section.

Nothing excludes or limits a party’s fraud, willful misconduct, gross negligence, death or personal injury where limitation is unlawful, or any other liability or remedy that cannot lawfully be excluded or limited. Mandatory privacy, consumer and other legal rights remain unaffected.

Third-party claims

You will defend and indemnify Necessary Systems and its personnel against third-party claims, damages, settlements and reasonable legal fees arising from your unlawful communications, Customer Data that infringes rights, unauthorized connected actions, or your material breach of these Terms. This does not apply to the extent a claim results from our breach, negligence or misconduct.

We will defend you against a third-party claim that software developed and owned by us, supplied as part of the Service and used as permitted, infringes a United States patent, copyright or trade secret, and pay damages finally awarded or settlements we approve, subject to section 15. This excludes claims arising from Customer Data, AI-generated output, third-party technology, your modifications, unauthorized use, or combinations not supplied or authorized by us.

For a covered infringement claim, we may obtain continued-use rights, modify or replace the affected component with materially equivalent functionality, or terminate that component and refund unused prepaid subscription fees for it. Subject to non-waivable law, this section states our obligation for those infringement claims.

The protected party must promptly notify the other, allow control of the defense and provide reasonable cooperation at the defending party’s expense. Late notice reduces protection only to the extent it prejudices the defense. No settlement may admit the other party’s fault or impose non-monetary obligations without its written consent.

Confidentiality

Each party may receive non-public business, technical or commercial information from the other. The receiving party will protect it with reasonable care, use it only for the relationship and disclose it only to people and providers who need it and are bound to protect it.

This does not cover information that is public through no breach, already lawfully known, independently developed or lawfully received from another source. A legally required disclosure is permitted after notice where lawful.

Wyoming law and general terms

Wyoming law governs these Terms, without conflict-of-law rules. The state and federal courts in Wyoming have exclusive jurisdiction over contractual disputes, except where mandatory law requires otherwise. Nothing restricts a person’s right to complain to a regulator or exercise a non-waivable legal right.

Neither party is responsible for delay caused by events beyond its reasonable control, provided it takes reasonable steps to reduce the effect. This does not excuse accrued payment obligations. No employment, partnership or agency relationship is created between us and the Customer.

You may not assign these Terms without our consent, except with a merger or sale of substantially all relevant assets. We may assign them in a reorganization, merger or sale. The successor must assume the relevant obligations. If a provision is unenforceable, the remaining provisions remain effective. No failure to enforce a right waives it.

Restricted data and emergency use

The Service is not an emergency calling, dispatch or safety system. Do not use it for emergency services or as a substitute for a human in a life-critical situation. Direct emergencies to the appropriate local emergency service.

Do not submit payment-card security codes, account passwords, government identity documents, biometric identifiers or other specially regulated data unless the specific workflow is expressly supported and its required safeguards and agreements are in place. Ordinary integration credentials must use the approved credential controls, not a public prompt or transcript.

Use voices, likenesses and content only with the rights and permissions required. Comply with applicable export controls and sanctions; do not provide access or route activity to evade restrictions.

Changes, precedence and notices

For existing Customers, material changes to these Terms require direct notice at least 30 days before taking effect, unless a shorter period is required by law or to address an urgent security risk. We will request fresh acceptance when required. Posting a replacement page alone does not retroactively change an existing contract, claim or signed order.

An expressly agreed order controls its commercial terms; a signed data processing agreement controls conflicting data-processing terms; these Terms and the incorporated Acceptable Use Policy otherwise govern the Service. Material changes to that policy follow the same notice rule. This does not reduce obligations under our Privacy Notice or mandatory law.

We may send account and contractual notices to your registered business email. Keep it current. Send contractual notices to describe@supported.tech or the mailing address below. Payment, confidentiality, ownership, liability, indemnity and dispute provisions survive termination where needed to give them effect.

Legal and business contact

NECESSARY SYSTEMS LLC operates Supported.tech. Use the same contact for legal notices, account closure, billing questions, privacy requests and security concerns.

Mailing address
NECESSARY SYSTEMS LLC
30 N GOULD ST STE N
SHERIDAN, WY 82801 USA

Email: describe@supported.tech
Please identify the workspace and nature of your request. Do not email passwords, full payment-card details or unnecessary sensitive information.